FAQ

Costs for shipping are based on size and weight of each item.

You can get an accurate idea of shipping cost by stepping through the checkout process and entering your shipping address.

Most products are shipped within one business day of placing the order though they may take 3 to 5 business days (M-F and no holidays) depending on demand. Please contact us if you have any questions.

Custom/personalized product orders leave the warehouse within 3 - 5 business days of payment.

You will receive an automated email when your items have been shipped.

Your order is going to be shipped via one of the main postal carriers, including USPS, UPS or Fedex. Shipping times take between 3 and 7 business days. Keep in mind that doesn't include the fulfillment of the order and personalized products might take up to an additional 2 - 4 business days to be manufactured. Some of our more specialized orders may have longer shipping. We will ship your product in a timely manner but we cannot guarantee the postal services delivery times.

Check the product description for the most accurate shipping times .

All our products are shipped from US-based suppliers around the country. Which suppliers will depend on availability and location.

If you didn’t receive a tracking number yet, just send us an email. Our customer service team will get back to you with your tracking number.

Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products. However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.

Sometimes USPS marks orders as "delivered" up to 48 hours before they arrive on your doorstep. We know this can be confusing. To manage this efficiently, we follow the process below:
1. Let us know it hasn't been delivered by emailing [email address] with the subject line "Order not delivered". Please include your order number, name, and date. We will check from our end.
2. In the meantime, please contact the post office and ask them if they can track it down.
3. Wait 5 working days and check with the post office again.
4. In the event your item still hasn't been delivered, hit reply on the first email you sent to us and let us know it hasn't arrived and which post office you went to.
5. Should the original order arrive in the meantime, please let us know.

We always suggest double checking the address before submitting your order. If you see that the shipping address is wrong, send us an email. If we can update the address before shipping we will do so. If your items have already shipped, we cannot change the address. If the items are returned, we can resend them but you will be charged for re-shipment. If the items are not returned to us, we can offer a discount to re-ship new items.

Thank you for your interest! We do not currently wholesale any of our products but we look to add this in the future. If you would like to be notified when we are ready to wholesale, send us an email and let us know!

It ships from a warehouse in Virginia!

There are a few things to check.

First, be sure you are using a kitchen torch. These are more efficient and powerful and ensure the fuel can be light.

Second, clean the holes in the bottom of the Foghat with the included chimney sweep. This makes sure the pathway for smoke is wide open!

The torch itself is shipped without any butane fuel inside. Make sure that you fill the torch with butane fuel. If you are in need of more butane, it can be purchased at your local grocery store.

This is normal for high quality, blown glass. It all has to do with the process for making it. Because all of the glass cloches for the Foghat are blown, and much thicker than other cloches, there is a possibility of having those air bubbles. One note, they do not compromise the structural integrity of the cloche itself!